Quick replies
Save the answers your team types every day. Type a slash, pick an answer, edit it if needed and send.
Customer Communications Platform Customers message your company, not one employee's phone.
BIPR is a customer communications platform that puts every customer conversation in one shared inbox. Your team answers from the browser, each person with their own login. You see who is handling each conversation, and the history stays with the business.
Built on the official WhatsApp Business Platform
Today, your customers write to one company phone.
Many teams share one company phone, or staff answer from their own numbers. That works until someone is off sick, busy or leaves.
One phone, one person
Only the person holding the phone can reply.
- One person answers at a time. Everyone else waits for the phone.
- Nobody knows who replied. Two people quote different prices, or nobody does.
- The owner sees nothing unless they pick the phone up and scroll.
- When someone leaves, their chats and contacts go with them.
One inbox, the whole team
Every agent opens the company number in their own browser.
- Everyone works at once, each with their own login and signature.
- Every conversation has an owner. Assign it, tag it, mark it read or unread.
- You see the whole operation across every business from one Portal.
- Remove access in one click. The history and contacts stay with the company.
What you get today
This is what your team logs into on day one.
Assignment and presence
See who is online and who owns each conversation. Nothing sits unanswered because everyone thought someone else had it.
Broadcasts
Send one Meta-approved template to a contact group or tagged list in one go. Contacts who opted out are skipped. Each contact reached counts as one broadcast message.
Contact history
Each contact keeps every past conversation in order, so whoever picks it up next has the full history. Import existing contacts from a CSV file.
Team access
Add and deactivate people. When you deactivate someone, their access ends immediately and their conversations stay in the inbox.
When people leave, your customers stay with you.
Years of customer conversations should not depend on one employee's phone, or on us. With BIPR, the number, the Meta account and the history stay in the company's name.
What the company keeps
yourcompany.bipr.app- WhatsApp number
- Yours
- Registered to your WhatsApp Business Account. BIPR never owns it.
- Meta Business Account
- Yours
- You stay its admin. We only use the access you give us to connect it.
- Message billing
- Direct with Meta
- Meta bills you for WhatsApp messages.
- History and contacts
- Stay with you
- When an employee leaves, everything they handled stays in the workspace.
- Hosting
- EU
- Your workspace and your data are hosted in the EU.
We set it up with you
Nobody on your side needs to read Meta's developer documentation.
- 1
Connect your number
We help you connect your WhatsApp Business Account and number through Meta, in your company's name.
- 2
Invite the team
Add your agents, set up tags and quick replies, and import contacts from a CSV.
- 3
Go live
Customers keep writing to the same number. Your team answers from the browser.
Plans and pricing
Prices in EUR, plus VAT. Meta bills WhatsApp message charges separately.
Starter
Monthly: €39.90 / month + VAT. Annual: €33.25 / month + VAT, Billed €399 + VAT per year.
- 1 organization, 1 WhatsApp number
- Up to 3 users
- 1,000 broadcast messages a month, up to 250 a day
- Shared inbox, assignment, tags
- Contacts and quick replies
- Priority support
Setup included with annual billing+ €99 + VAT one-off setup
Book a demoBusiness Recommended
Monthly: €69.90 / month + VAT. Annual: €58.25 / month + VAT, Billed €699 + VAT per year.
- Everything in Starter
- Up to 10 users
- 20,000 broadcast messages a month, up to 2,000 a day
- Usage reports
Setup included
Book a demoCustom
Let's talk
For groups with several businesses
- Several businesses and numbers
- One owner login across all of them
- User and broadcast message limits set for your group
- Setup and onboarding included
Each contact a broadcast reaches counts as one broadcast message. Daily limits apply to any 24-hour period.
Questions owners ask
Something else? Ask us in the demo.
What is BIPR?
BIPR is a customer communications platform for small and medium businesses. It gives your team one shared inbox for customer messages, starting with WhatsApp Business through Meta's official WhatsApp Business Platform. Each person has their own login, conversations can be assigned and tagged, and the owner manages users, usage and invoices in the BIPR Portal. BIPR is developed by ShieldWare and hosted in Europe.
Do we keep our WhatsApp number?
Yes. The number is registered to your company's WhatsApp Business Account. BIPR connects to it but never owns it. If you leave, the number goes with you.
Who pays for WhatsApp messages?
Your company pays Meta directly. The BIPR subscription does not include message charges. Meta charges for template messages by category. Replies inside the 24-hour customer service window are currently free for the first 1,000 per number each month. After that, Meta charges them at the utility rate. Meta changes its rules and prices, so check Meta's current pricing.
What happens when an employee leaves?
Deactivate them in the Portal and their access ends immediately. Every conversation and contact they handled stays in the workspace for the rest of the team.
Is this the WhatsApp Business app?
No. BIPR uses Meta's official WhatsApp Business Platform. It lets many agents work on one number from the browser at the same time.
Can several businesses share one login?
Yes. One owner can run several organizations, each with its own number and workspace, and switch between them in the Portal. From the Portal, one click opens each inbox without logging in again.
What does the setup include?
We connect your WhatsApp Business Account and number to your workspace. If you don't have a Meta app yet, we create it with you. Then we get your team started. Monthly Starter has a one-off setup fee of €99 + VAT. Setup is included on annual Starter, Business and Custom. Meta runs its own verification, which can take a few days and is outside our control.
Where is our data hosted?
In the EU. Companies based in the US can ask for US hosting.
Book a demo
A short call with the team that will set you up. Bring your questions about Meta, numbers and billing.
- A walk through the inbox and the owner Portal
- What connecting your number involves
- Which plan fits your team