Customer Communications Platform
Centralize every customer conversation.
One workspace for customer conversations, contacts, ownership, campaigns, and team visibility.
BIPR is pronounced "beeper".
John
Customer timeline
What BIPR organizes
One workspace for customer communication.
Built for teams that handle customer conversations every day
Collaboration
Multiple agents working together.
Visibility
Track conversations, performance, and workload.
Efficiency
Reply faster and avoid losing a customer.
Reports
Real-time data for better decisions.
Ownership
Customer communication stays with the company.
Shared Inbox
Manage conversations, owners, status, and replies from a browser.
Agents & Permissions
Give every team member individual access and clear limits.
Contacts & History
See customer details and previous interactions in context.
Campaigns
Send structured offers, reminders, and operational updates.
Activity Visibility
Track pending conversations, workload, and response activity.
Organization Settings
Manage users, channels, and future integrations from one place.
Channels
WhatsApp is the first connected channel, not the whole platform.
Initial release
WhatsApp Business
Planned
Email
Planned
SMS
Future module
AI Assistance
Roadmap View planned expansion From one channel to a broader communications platform.
Phase 1
Initial Release
- Shared WhatsApp workspace
- Multi-agent access
- Conversation history
- Read/unread tracking
Phase 2
Future functionality
Email & SMS
- Shared email inbox
- SMS campaigns
- Transactional notifications
- Unified customer timeline
Phase 3
Future functionality
AI Assistance
- AI suggested replies
- AI conversation summaries
- Tone and language assistance
- Automatic customer intent detection
Phase 4
Future functionality
Business Integrations
- Booking platform integrations
- Rent-a-car system integrations
- Customer service ticketing
- CRM integrations
Phase 5
Future functionality
Advanced Management
- Team performance reports
- SLA tracking
- Customer segmentation
- Campaign analytics
How it works
Set up the workspace, then run the day from one inbox.
01
Connect your first channel
Start with the company WhatsApp Business Account while keeping ownership and Meta billing with the business.
02
Invite your team
Add agents, managers, and operational users with individual access and clear permissions.
03
Work from one inbox
Assign conversations, update status, keep notes, and track customer context from one workspace.
04
Improve operations
Use activity visibility, campaigns, and reports to reduce missed messages and improve service.
Architecture
A clear workflow between customers, Meta, BIPR, and your team.
BIPR connects the company WhatsApp Business Account to a shared team workspace. The company keeps ownership of the Meta Business setup, WhatsApp number, and Meta billing relationship.
Secure hosting
Conversations via WhatsApp
BIPR
Customer Communications Platform
Inbox
Contacts
Campaigns
Reports
Settings
Access from anywhere
WhatsApp Business API
Company WhatsApp Business Account
Plans
Simple plans for shared customer communication.
Starter
$45.90
/ month
For small teams starting with shared customer communication.
- One organization
- One connected WhatsApp Business Account
- Up to 5 users
- Shared inbox
- Contact management
- Basic activity visibility
- Hosting and updates
Business
$79.90
/ month
For growing teams with heavier communication needs.
- Everything in Starter
- Broadcast campaigns
- Advanced permissions
- Activity reports
- Priority support
- Future integrations access
Custom
Enquire for Custom
For businesses needing integrations or tailored workflows.
- Custom onboarding
- Booking platform integrations
- Advanced automations
- Dedicated support
- Custom reporting
WhatsApp pricing transparency
WhatsApp message costs stay with Meta.
WhatsApp Business message costs are charged by Meta directly through the company WhatsApp Business account. BIPR subscription fees do not include Meta message charges.
Prices are monthly BIPR subscription fees and do not include WhatsApp Business message charges.
Demo
Ready to centralize customer communication?
See how BIPR gives your team one place to manage conversations, contacts, campaigns, and visibility.
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