Legal
Terms of Service
Last updated: 10 August 2026
These Terms govern access to bipr.app and use of the BIPR Customer Communications Platform. By using the service, you agree to these Terms and confirm that you have authority to act for the organization you represent.
The BIPR service
BIPR provides tools for organizations to manage customer conversations, contacts, users, campaigns, and operational visibility. Available features, connected channels, plans, and usage limits may depend on the customer’s subscription or written order.
Information on the public website is provided for general information. Submitting a demo or contact request does not guarantee access to the service.
Business use and accounts
BIPR is intended for business use. You must provide accurate information, keep login credentials confidential, use individual user accounts, and ensure that access is promptly removed when a user no longer needs it.
The organization is responsible for its authorized users and for activity performed through its workspace, except to the extent caused by BIPR’s breach of its obligations. You must notify us promptly of suspected unauthorized access.
Connected Meta and WhatsApp accounts
You may connect only Meta Business Accounts, WhatsApp Business Accounts, phone numbers, and other assets that you own or are authorized to manage. You are responsible for maintaining the required Meta account status, permissions, consents, approvals, templates, and payment arrangements.
The organization keeps ownership and control of its Meta Business Account, WhatsApp Business Account, WhatsApp phone number, and Meta billing relationship. Charges imposed by Meta, including WhatsApp Business messaging charges, are separate from BIPR subscription fees unless expressly stated otherwise in writing.
Messaging and legal compliance
You are responsible for the content, recipients, timing, and lawful basis of messages and campaigns sent through BIPR. You must obtain required consent, honor opt-outs, use approved templates where required, and comply with privacy, electronic communications, consumer protection, marketing, and industry-specific laws.
You must also comply with the applicable Meta, WhatsApp, and other connected-platform terms and policies. BIPR may apply technical limits or suspend activity that appears abusive, unlawful, unsafe, or likely to harm the service or third parties.
Acceptable use
You must not use BIPR to send spam, scams, unlawful or deceptive content; harass or threaten people; distribute malware; violate intellectual property or privacy rights; attempt unauthorized access; interfere with service operation; bypass limits; or reverse engineer the service except where applicable law does not permit that restriction.
You must not upload or process information through BIPR unless you have the necessary authority and lawful basis to do so.
Customer data and privacy
The customer organization retains its rights in the information it submits to or processes through BIPR. The customer authorizes BIPR to process that information as necessary to provide, secure, support, and maintain the service and as otherwise agreed in writing.
Each party must comply with applicable data protection law. Where BIPR processes personal data on behalf of a customer, additional data-processing terms may apply. The Privacy Policy explains BIPR’s own data practices and how deletion requests can be submitted.
Third-party services
BIPR depends on third-party services, including Meta and the WhatsApp Business Platform. Their services, policies, APIs, availability, approvals, and prices are controlled by those providers and may change. BIPR is not responsible for third-party acts, outages, suspensions, or changes outside its reasonable control.
A connected service may restrict or remove access if the organization does not comply with its requirements.
Fees and taxes
BIPR subscription fees, billing periods, included usage, and payment terms are set out in the selected plan or written order. Fees are exclusive of applicable taxes unless stated otherwise. Overdue amounts may result in restricted or suspended access after any notice required by the applicable agreement or law.
Intellectual property
BIPR and its licensors retain all rights in the platform, website, software, branding, documentation, and related materials. These Terms grant only a limited, non-exclusive, non-transferable right to use the service during an active subscription and in accordance with the applicable plan.
Feedback may be used to improve BIPR without obligation, provided it does not identify the customer or disclose confidential information without permission.
Availability and changes
We work to keep BIPR available and secure, but the service may be interrupted for maintenance, security, provider outages, emergencies, or circumstances outside reasonable control. We may modify features to improve the service, meet legal or provider requirements, or protect users.
We will use reasonable efforts to communicate material changes that significantly reduce paid functionality where practicable. Roadmap and future-feature statements are not guarantees.
Suspension and termination
A customer may stop using BIPR in accordance with its plan or written order. We may suspend or terminate access for material breach, non-payment, security risk, unlawful use, provider restrictions, or where continued service would expose BIPR or others to harm.
On termination, access ends and customer data is handled under the applicable agreement, Privacy Policy, and legal retention requirements. Customers should export information they need before termination where export functionality is available.
Warranties and liability
Except for commitments expressly made in a written agreement and to the maximum extent permitted by law, BIPR is provided on an “as available” basis without implied warranties. We do not guarantee uninterrupted operation, delivery by third-party networks, or that every message will be received or read.
To the maximum extent permitted by law, BIPR will not be liable for indirect, incidental, special, consequential, or punitive loss, or for lost profits, revenue, goodwill, or data. Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.
Governing law and changes
These Terms are governed by Portuguese law, without prejudice to mandatory rights that apply under other law. The competent Portuguese courts will have jurisdiction unless a mandatory rule requires otherwise.
We may update these Terms to reflect service, legal, security, or provider changes. The date above identifies the latest version. Continued use after updated Terms take effect constitutes acceptance where permitted by law.
Contact
For questions about these Terms, contact [email protected].